Refund policy

1. General Rule

All cryptocurrency payments are generally non-refundable due to blockchain nature.

2. Eligible Refund Cases

Refunds may be issued if:

• Duplicate payment received
• Order not processed due to technical error
• Service not delivered

3. Non-Refundable Cases

• Wrong wallet transfer
• User error in transaction
• Completed blockchain payments

4. Refund Method

Refunds (if approved) will be sent in same cryptocurrency.

5. Processing Time

Refunds may take 3–7 business days.